Parsippany, NJ – June 16, 2015 – Strategic Products and Services (SPS), the leading Unified Communications System Integrator and managed service provider, today announced it has selected Nectar Services Corp. as a primary ecosystem partner for remote monitoring and management of clients’ Skype for Business environments.
SPS TotalCare Lifecycle Services help customers optimize Skype for Business service experience, overall adoption and return on investment. UC monitoring is a critical element of the service offering, enabling clients to simply and proactively manage and measure their entire Skype for Business application ecosystem with insight and root-cause analysis to enhance availability and performance. Clients of this service will enjoy automated assessment and quick resolution of issues with the application and the underlying multi-vendor UC network infrastructure.
“SPS is pleased to provide clients with Nectar’s Skype for Business monitoring solution, as it strengthens the value we bring to our clients,” said John Franconere, SPS Vice President of Services Sales. “As part of SPS TotalCare Lifecycle Services, the solution will serve our clients with a seamless experience by helping them avoid unplanned outages and maximize application availability, performance and quality of service.”
Positioned within SPS’s iCON Monitoring and Management service, SPS selected Nectar as its technology partner of choice because of Nectar’s ability to contribute unique and unparalleled value in multi-vendor, real-time call quality monitoring. These features provide critical visibility into areas of concern across voice, video, conferencing, IM technologies and the underlying network to help SPS rapidly restore clients’ service. In addition, SPS is building services that leverage the platform to help Skype for Business application owners and their network teams troubleshoot and resolve the causes of poor quality real-time media calls and provision quality of service properly in the network. This will ensure that poor quality does not define the client’s Skype for Business service.
SPS specializes in the design, integration and management of communication applications, including collaboration, video, core infrastructure, voice and contact centers. SPS teams with clients, providing professional services, managed services and cloud-based solutions to deliver exceptional results.
As a specialized systems integrator, Strategic Products and Services (SPS) has design, technical and implementation depth in all aspects of infrastructure technology, roadmap planning, consulting and ongoing services for Unified Communications, contact center and private cloud solutions.
SPS maintains strategic partnerships and certifications with more than 15 key manufacturers, including Avaya (Platinum), Cisco (Gold), Microsoft (Gold), Polycom, NICE and VMware. With the competencies gained through these partnerships, SPS provides a comprehensive end-to-end portfolio of products, applications, managed services and cloud-based solutions to support enterprises throughout North America.
SPS has earned numerous awards and recognition from its strategic partners, most recently with two Polycom awards: “Circle of Excellence Partner” and “Service Partner of the Year.” For the past nine consecutive years, SPS has risen annually in the top 300 of CRN’s annual Solution Provider 500, a listing of the largest information technology solution providers, integrators and service companies in North America – most recently placing at 74 on the 2015 list. SPS has also been recognized in multiple years on the CRN MSP Elite 150 and Fast Growth 100 lists. Visit www.spscom.com to learn more.
About Nectar Services Corp.
Nectar, a global market leader in providing the most comprehensive monitoring and diagnostics software solution for Unified Communication services enables IT and operation organizations to proactively ensure the end-user experience. Our flagship offering, the Unified Communications Management Platform (UCMP) improves visibility and service delivery across integrated voice, video and data application solutions by providing unique and critical performance information. Nectar provides monitoring and diagnostics for millions of enterprise endpoints to over 1,100 enterprises in over 86 countries—including some of the largest global banking, search engine, service provider, healthcare, and manufacturing organizations in the world. Visit www.nectarcorp.com for more information.
SPS, Director of Marketing